Office Address
Four Village Square
Smyrna, Delaware 19977
Office Hours
Monday – Friday
8:30 AM – 5:00 PM EST
Speak With a Pratt Insurance Specialist
Our consultative sales and underwriting executives will work closely to analyze your risk exposure and construct an insurance program meeting your exact operational requirements.
Why Partner With Pratt Insurance?
- 146+ continuous years of verified local experience in Smyrna, Delaware.
- Direct underwriting appointments with 25+ premier carrier networks.
- In-house claims advocacy desk — we stand beside you during losses.
- Licensed multi-state footprint across DE, MD, PA, and VA.
Notice: Pratt Insurance explicitly does not accept claims submissions online or via web forms. If you have an active loss claim, please call our claims desk by telephone at 302-653-6681.
Insurance Inquiry & Quote Request
Fields marked with an asterisk (*) are required.
Speak With a Pratt Insurance Sales Specialist
Our sales team is proud to be of service & will work to identify your needs. We will then tailor an insurance program to meet your unique requirements.
Billing & Accounting Department
For all inquiries regarding agency billing, premium financing administration, carrier remittances, and statements of account.
Full Company Directory & Roster
Connect directly with any member of the Pratt Insurance team across all departments.
| Department | Staff Member | Official Title | Phone / Ext. | Direct Email |
|---|---|---|---|---|
| Executive | Howell Wallace | Chief Executive Officer | 302-653-6681 ext. 3135 | hwallace@pratt-insurance.com |
| Executive | Pam Wallace | Executive Assistant | 302-653-6681 ext. 3133 | pwallace@pratt-insurance.com |
| Sales | Kevin Malloy | President | 302-653-6681 ext. 3128 | kmalloy@pratt-insurance.com |
| Sales | Joe Gaynor | Executive Vice President | 302-653-6681 ext. 3126 | jgaynor@pratt-insurance.com |
| Sales | Mark Boole | Vice President Sales | 302-653-6681 ext. 3173 | mboole@pratt-insurance.com |
| Sales | Trey Wallace | Sales Manager | 302-653-6681 ext. 3186 | twallace@pratt-insurance.com |
| Sales | Brent Parenteau | Account Executive | 302-653-6681 ext. 3180 | bparenteau@pratt-insurance.com |
| Sales | Richie Brittingham | Account Executive | 302-653-6681 ext. 3134 | rbrittingham@pratt-insurance.com |
| Sales | Bobby Paxson | Account Executive | 302-653-6681 ext. 3115 | bpaxson@pratt-insurance.com |
| Sales | Dana Ponomarev | Account Executive Assistant | 302-653-6681 ext. 3105 | dponomarev@pratt-insurance.com |
| Personal Lines | Rachel Kitts | Personal Lines Manager | 302-653-6681 ext. 3102 | rkitts@pratt-insurance.com |
| Personal Lines | Rhonda Wilson | Vice President of Operations | 302-653-6681 ext. 3106 | rwilson@pratt-insurance.com |
| Personal Lines | Frances Gingerich | Personal Lines CSR | 302-653-6681 ext. 3109 | fgingerich@pratt-insurance.com |
| Personal Lines | Alexis McLamb | Personal Lines CSR | 302-653-6681 ext. 3104 | amclamb@pratt-insurance.com |
| Commercial Lines | Cheryl Hurlock | Chief Underwriting Officer | 302-653-6681 ext. 3124 | churlock@pratt-insurance.com |
| Commercial Lines | Rhonda Wilson | Vice President of Operations | 302-653-6681 ext. 3106 | rwilson@pratt-insurance.com |
| Commercial Lines | Sharon Keithley | Commercial Lines CSR | 302-653-6681 ext. 3112 | skeithley@pratt-insurance.com |
| Commercial Lines | Pamela Payne | Commercial Lines CSR | 302-653-6681 ext. 3108 | ppayne@pratt-insurance.com |
| Accounting | Michele Cleveland | Chief Financial Officer | 302-653-6681 ext. 3122 | mcleveland@pratt-insurance.com |
| Accounting | Tammy Hackendorn | Accountant | 302-653-6681 ext. 3170 | thackendorn@pratt-insurance.com |
| Accounting | Kallie Gandee | Accountant | 302-653-6681 ext. 3110 | kgandee@pratt-insurance.com |
| Claims | Rhonda Wilson | Vice President of Operations | 302-653-6681 ext. 3106 | rwilson@pratt-insurance.com |
| Claims | Heather DiRubbio | Customer Service Representative | 302-653-6681 ext. 3105 | hdirubbio@pratt-insurance.com |
| IT & Systems | Joe Popper | Network Administrator | 302-653-6681 ext. 3138 | jpopper@pratt-insurance.com |
| Support | Melanie Zalewski | Clerical Support | 302-653-6681 | mzalewski@pratt-insurance.com |
| Support | Donna Johnson | Clerical Support | 302-653-6681 | djohnson@pratt-insurance.com |
Driving Directions to Pratt Insurance
Centrally located in Smyrna, Delaware. For detailed route assistance, call 302-653-6681.
How to Reach Four Village Square
Take US-13 North into Smyrna. Turn right onto Smyrna Station Rd / Main St toward Village Square. Pratt Insurance is located at Four Village Square.
Follow DE-1 South toward Dover. Take exit 114 for US-13 toward Smyrna/South Smyrna. Turn left onto S DuPont Blvd and proceed to Village Square.
Follow MD-300 East crossing into Delaware (DE-300 / Sudlersville Rd) directly into downtown Smyrna, continuing onto Commerce St and turning toward Village Square.
Visitor Parking & Accessibility
Convenient ground-level visitor parking is located directly in front of Four Village Square with barrier-free ADA entrance ramps.