Direct Hotline: 302-653-6681 "Expertise in personal & commercial lines, claims and equine insurance."
Toll-Free DE: 800-282-8590 MD: 800-497-7288

Insurance Services & Risk Solutions

Pratt Insurance is dedicated to protecting your livelihood, family assets, commercial ventures, and high-value livestock with customized coverage programs and personalized in-house representation.

Commercial Risk Management

Commercial Lines Insurance

Is your business insured properly? Speak with a Commercial Lines Accounts Specialist to design the optimal defense for your balance sheet.

Commercial Sector Client Profiles

Pratt Insurance serves an extensive range of commercial entities across Delaware, Maryland, Pennsylvania, and Virginia. We structure custom underwriting packages for:

  • Municipalities: Cities, towns, special utility districts, and school boards.
  • General & Specialty Contractors: Heavy construction, electrical, mechanical, plumbing, roofing, and excavation.
  • Commercial Trucking & Hauling: Freight logistics, regional haulers, and private fleet carriers.
  • Small Businesses & Retailers: Main street merchants, hospitality, and service operations.
  • Corporate & Professional Offices: Legal, accounting, medical practices, and tech firms.
  • Agricultural & Farm Enterprises: Agribusiness, dairy, poultry, grain, and timber operations.
Request Commercial Quote

Commercial Risk Coverage Portfolio

• Commercial General Liability (CGL): Bodily injury, property damage, premises liability.
• Business Auto & Fleet Coverage: Owned, hired, and non-owned vehicles.
• Motor Truck Cargo Insurance: In-transit cargo loss, theft, and damage protection.
• Directors & Officers (D&O) Liability: Board member indemnity and governance claims.
• Employment Practices Liability (EPLI): Harassment, wrongful termination, discrimination.
• Inland Marine & Equipment Floaters: High-value machinery, mobile tools, builder's risk.
• Commercial Property & Business Interruption: Structure repairs and lost operating income.
• Excess Liability & Commercial Umbrella: Extended umbrella protection above standard caps.
• Errors & Omissions (E&O): Professional negligence, breach of duty, performance disputes.
• Garagekeepers & Dealership Liability: Customer autos in custody, care, and control.

Commercial Lines Underwriting Specialists:

Commercial Underwriting
Cheryl Hurlock
Chief Underwriting Officer
Direct Ext: 3124
churlock@pratt-insurance.com
Commercial Operations
Rhonda Wilson
Vice President of Operations
Direct Ext: 3106
rwilson@pratt-insurance.com
Commercial CSR
Sharon Keithley
Commercial Lines CSR
Commercial CSR
Pamela Payne
Commercial Lines CSR
Direct Ext: 3108
ppayne@pratt-insurance.com
Family & Asset Protection

Personal Lines Insurance

Protection now and in the future for you, your family, and your home. Our annual policy reviews adapt coverage as your assets, family, and liabilities evolve.

Coverage Designed for Life’s Milestones

Your personal assets represent years of dedication. Whether building your dream coastal home, purchasing your first family car, or insuring irreplaceable heirlooms, Pratt Insurance provides comprehensive policy structuring backed by national top-tier carriers.

We conduct thorough annual policy reviews with our policyholders. Changes in lifestyle, remodeling projects, new drivers, or personal property acquisitions can introduce dangerous insurance gaps if policies remain unattended. We make sure your coverage expands alongside your life.

Review Personal Coverages

Personal Lines Coverage Spectrum

• Homeowners Insurance: Replacement cost coverage for primary family residences.
• Beach & Coastal Properties: Specialized underwriting for coastal wind and water exposures.
• Manufactured & Mobile Homes: Comprehensive programs for modern factory-built housing.
• Automobile Insurance: Collision, comprehensive, PIP, and uninsured motorist protection.
• Watercraft & Boats: Navigational liability, onboard equipment, and physical damage.
• Recreational Vehicles (RVs): Motorhomes, travel trailers, campers, and gear.
• Motorcycles & ATVs: Custom bike endorsements, accessory coverage, and liability.
• Valuable Items & Collectibles: Scheduled floaters for fine art, jewelry, guns, and antiques.
• Personal Umbrella Liability: Multi-million dollar excess coverage protecting personal wealth.
• Computers & Home Electronics: Broad peril endorsements for home office tech.

Personal Lines Client Advisors:

Personal Lines
Rachel Kitts
Personal Lines Manager
Direct Ext: 3102
rkitts@pratt-insurance.com
Operations
Rhonda Wilson
Vice President of Operations
Direct Ext: 3106
rwilson@pratt-insurance.com
Personal CSR
Frances Gingerich
Personal Lines CSR
Personal CSR
Alexis McLamb
Personal Lines CSR
Direct Ext: 3104
amclamb@pratt-insurance.com
International Equine Authority

Equine Insurance (Worldwide Representation)

"When you select your equine insurance company, you could take a chance. However, you should select a company for its service, its ingenuity, its knowledge of your needs and its strength through size and longevity."

Global Reach for Elite Equestrian Assets

Pratt Insurance is a recognized global market leader in equine risk underwriting. High-value thoroughbreds, show jumpers, pleasure horses, and multi-million dollar breeding operations require specialized insurance acumen that standard generalist agencies cannot deliver.

We maintain direct underwriting authority with the world's most prestigious equine syndicates, including Lloyd's of London, Markel Insurance Company, and Lexington Insurance Company (AIG).

Service Advantages:

  • Rapid and prompt claims settlement processing with equine adjusters on call.
  • Innovative, flexible premium payment financing structures for large portfolios.
  • Comprehensive coverage across domestic training circuits and international venues.
Contact Equine Underwriting

Specialized Equine Coverages Offered

• Show, Race, and Pleasure Horse Packages: All-inclusive risk policies tailored to your horse's discipline.
• Equine Mortality (Full Mortality & Theft): Protects invested capital against natural death, humane destruction, and theft.
• Major Medical & Surgical Endorsements: Reimburses emergency veterinary hospitalization, diagnostics, and surgical interventions.
• Stallion Infertility Coverage: Accident, Sickness & Disease (AS&D) endorsements for proven breeding sires.
• Domestic & International Air Transit: Specialized transit floater securing horses during flights and border transits.
• Race Horse Liability & Commercial Equine Liability: Third-party bodily injury and property damage for boarding and training barns.
Equine Underwriting Specialist
Cheryl Hurlock • Chief Underwriting Officer
Phone: 302-653-6681 ext. 3124 • churlock@pratt-insurance.com
Employee Benefits & HR Advisory

Health Insurance & Employee Benefits

Employee benefits are an essential cornerstone of overall compensation, representing the second-largest employer expenditure after direct payroll.

Your "Back-Room HR" Administrative Partner

Navigating health insurance exchanges, carrier rate renewals, and complex federal regulations can overwhelm business leadership. Pratt Insurance acts as your outsourced human resources extension, providing comprehensive administration with over 25 years of proven experience.

We analyze, structure, and negotiate fully insured and partially self-funded health programs. Beyond policy placement, our dedicated team handles day-to-day employee friction:

  • Intervening directly to resolve employee carrier claim disputes.
  • Reconciling monthly carrier billing statements and enrollment adjustments.
  • Ensuring full compliance with COBRA administration and Section 125 guidelines.
  • Navigating ACA employer mandate requirements and non-discrimination testing.
Complimentary Benefit Audits: We offer a complimentary, no-obligation audit of your existing benefit packages to benchmark premiums and identify cost-saving plan redesigns.
Request Benefit Audit

Benefits Portfolio Solutions

• Group Medical Plans: HMO, PPO, POS, and High-Deductible Health Plans with HSA integration.
• Group Dental & Vision: Standalone and packaged dental/vision programs.
• Prescription Drug Formularies: Optimized Rx programs mitigating specialty drug costs.
• Group Life and AD&D: Basic and voluntary supplemental employee life insurance.
• Short-Term & Long-Term Disability: Income protection preserving financial stability.
• Section 125 Cafeteria Plans: Premium Only Plans (POP) and Flexible Spending Accounts (FSA).
• 401(k) Retirement Plans: Defined contribution programs tailored to retention goals.
• COBRA Compliance Management: Seamless notification and election administration.
• Voluntary Worksite Benefits: Critical illness, accident, and hospital indemnity.
In-House Client Advocacy

Claims Reporting & Management Desk

When the unexpected occurs, your Pratt Insurance Claims Specialist will guide you through the process and provide prompt, courteous, and aggressive advocacy.

Our In-House Claims Advocacy Philosophy

Filing a major property, liability, or auto loss should never feel like an adversarial battle against an anonymous call center. Unlike many modern digital brokers that abandon policyholders to automated 1-800 phone trees, Pratt Insurance maintains a dedicated in-house claims advocacy desk right here in Smyrna.

Our claims specialists investigate loss parameters, coordinate directly with carrier adjusters, advocate for maximum allowable coverage interpretations, and track payments through final settlement.

Important Notice: Direct Phone Reporting Policy

To guarantee immediate personalized service and prevent catastrophic reporting delays, Pratt Insurance explicitly does not accept claims submissions online or via web forms.

Please call our claims desk directly:

Local Smyrna Office: 302-653-6681
Delaware Toll-Free: 800-282-8590
Maryland Toll-Free: 800-497-7288
Main Agency Fax: 302-653-2370

Proactive Claims Preparation Checklist

Prepare your household and business records today to expedite future claims verification:

1. Itemized Purchase Receipts: Retain purchase invoices and appraisals for major appliances, commercial equipment, computers, and fine art.
2. Updated Property Inventory: Maintain a detailed room-by-room spreadsheet detailing model numbers, serials, and acquisition dates.
3. Maintenance & Service Logs: Keep documented receipts of roof inspections, HVAC servicing, and vehicle maintenance to prove pre-loss condition.
4. Digital Video Walkthrough: Record annual video walkthroughs of your entire home or facility. Store copies off-site in cloud storage.
Claims Desk Contacts:
Rhonda Wilson (VP of Operations) • Ext. 3106
Heather DiRubbio (Claims CSR) • Ext. 3105
Dedicated Guidance

Let Us Review Your Current Insurance Coverages

Whether you need to review a commercial contractor package, lower auto deductibles, or structure global equine protection, our specialists are at your service.